How long will it take for me to receive my
order?
5-10 business days, most orders shipped same day from
our warehouse.
Which methods of payment do you accept?
Visa, Mastercard, Discover, American Express
How much do you charge for shipping?
Click here
to check shipping rates
Can my order be shipped to a PO box?
Yes, please contact us via e-mail at admin@AfricanAmericanWigs.net
9:00 am to 5:00 pm Monday through Friday
Can my order be shipped out of the United States?
No, we do not ship outside the United States.
Can I place my order over the phone?
We dont carry this service right now. Please contact us via e-mail at admin@AfricanAmericanWigs.net
How can I be sure of the quality of the product
I order?
Every item we sell is guaranteed. We have been in business
for over eight years.
How do I exchange or return an item?
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we
will either replace the broken parts if possible or ship out a new
one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express ship
replacement pieces.
We work hard to make your shopping experience at AfricanAmericanWigs.net
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes
about 10 business days for us to receive the returned or exchanged
product back from you. Within 72 hours of receiving the item back
in our warehouse, you will receive an e-mail that reflects that your
credit card has been credited.
All refunds granted are for the purchase price of the
product only and can only be issued to the credit card used at purchase.
* Notice: Some products such as custom made
items cannot be returned or exchanged unless item was received defective,
damaged or broken.
Canceling Your Order
If you have placed an order and would like to cancel it, please contact us via e-mail at admin@AfricanAmericanWigs.net within FOUR hours of placing your order to cancel
it free of any charges.
Don't worry! Even after the four hours, our friendly customer service
will do all that we can to stop the items from being processed and/or
shipped but there is no guarantee that we will be able to stop it
in time.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.